You can initiate a return only up to 7 days after delivery of the item if:

  • You received a wrong, damaged, defective or counterfeit item.

NOTE: Kindly verify that you received the correct item before our delivery agent leaves the drop-off point.

  • In the case of sealed electronics, kindly ensure that the seal is unbroken.

How to return items?

  • Complete our online return form by logging in to Our website and locate your order to see if it is eligible for returning.
  • You can also call us on our customer care contacts.

How do I send my item to Snow Desert?

  • After submitting the return form or contacting the customer care desk, we will make 3 attempts on 3 business days to contact you to pick up the returning item.
  • You are required to drop off the item at the stipulated pick-up location within the 3 working days.
  • Failure to drop the item off within the 3 days, we will cancel the return procedure and your product will no longer be accepted.

How do I track my return item status?

  • We will keep you posted via email or SMS about the status of your returned item.

Can I return my items after the timeline to return has expired?

  • Kindly note that we do not accept return on items after the 7 days return period expires. If you experience issues with the item after this period, kindly claim your warranty (if applicable) from the authorized service center of the item’s brand.